All the companies we work with are growing and always changing, we enjoy being a part of this. We believe in resource flexibility and the ability to find the most effective solution in a simple way. We help our clients capture data, build processes and reach their goals using our expertise.

Project Management

Creating and building partnerships with customers, proactively identifying and addressing issues with potential company-wide impact, maintaining and managing project goals and responsibilities, follow intensive quality assurances via standard, time-tested methodology and well-documented change control procedures.

System Design

Programming & Implementation

Project Documentation & System Validation

As part of the system deliverables we normally include a User Manual which is used in the day to day operation of the system. In addition, we provide documentation that complies with standards established by many Regulatory Agencies, such as FDA. If required by our customer, MultiSystems is able to develop the validation protocol including Installation Qualification (IQ), Operational Qualification (OQ) and Performance Qualification (PQ) for the installed system.

Pilots & Tests

MultiSystems will coordinate a pilot prior to installing the hardware at installation site. The pilot involves testing and documentation of results and the integration of your solution in a controlled environment or on-site. Pilot and Test Services include: Verify hardware to host connectivity, verify sign-on to host system, perform hand held terminal (HHT) transactions provided by the customer for testing, have multiple users stress test the application to determine latency and load balancing, validate security functionality, validate proper hardware functionality (roaming, recovery, etc.)

Test & Laboratory




Help Desk & Support

Our Help Desk specialists have the expertise and technical know-how to deliver the support you need to keep your solution running smoothly. Our Help Desk will work with you in diagnosing the symptoms, identifying the problem, and finding the correct solution, no short-cuts.

If a resolution cannot be reached over the phone, our factory-certified Service Department and engineers stands ready to help resolve the situation, promptly and effectively. For more information on how MultiSystems can help you with Technical Services and Maintenance Contract’s needs, contact us.

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